Privacy Policy

Last updated: January 31, 2026
Company Name: Zhijiang Changyi Gang Trading Co., Ltd.
Address: A3772 Workstation, No. 30 Jinshi Road, Dongzhen Town, Zhijiang City, Yichang City, Hubei Province, China
Legal Representative: Yang Jing
Unified Social Credit Code: 91420583MAK59M3X6C

Raymutoj Privacy Policy

Raymutoj (hereinafter "we") attaches great importance to the protection of your personal information and privacy security. This policy aims to clarify the rules regarding the collection, use, storage, disclosure, and protection of your personal information during our operations of beauty, personal care, and apparel businesses in the United States, as well as the rights you are entitled to. Please carefully read and understand this policy before using our products or services. If you continue to use our services, it indicates your consent to our processing of your personal information as outlined in this policy.

Customer Service Contact Information:
Email: service@raymutoj.com
Phone: 19266768964

Customer Service Hours:
Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). If you have any questions regarding this privacy policy, you can contact us using the above methods.

I. Personal Information We Collect

In order to provide you with quality shopping services and after-sales support, we only collect the necessary personal information within a limited scope, which mainly includes the following two categories:

1. Information Required for Ordering and Transaction:

   When placing an order, you are required to provide your name, contact number, email address, and shipping address (including street, city, state, postal code, etc.). This information is necessary for order payment, product delivery, and order confirmation. Without it, we will not be able to process your transaction.

2. Information Related to Service Optimization and Security Protection:

   • Device and Log Information: When you access our website or use our services, we may automatically collect your device type, operating system version, browser type, IP address, access time, page browsing records, etc., to optimize website experience, troubleshoot system issues, and ensure service security.

   • Transaction and After-Sales Information: This includes your order number, product information, payment records, and after-sales application records (such as returns, exchanges, and warranty-related information), which are used to complete transaction settlements, handle after-sales requests, and follow up on service progress.

   • Communication Information: This includes chat logs, email contents, and other communication between you and our customer service team, used to accurately understand your needs and provide targeted services.

II. Purpose of Using Personal Information

The personal information we collect is used for the following legitimate purposes and will not be used for unrelated purposes without your explicit consent:

1. Order Fulfillment and Performance: Including order confirmation, product shipping, logistics tracking, and after-sales support (such as returns, exchanges, and warranty services).

2. Optimizing Our Products and Services: Based on your browsing and transaction records, to enhance website functionality and improve product recommendation accuracy.

3. Ensuring Transaction Security: Identifying and preventing fraud, theft, and other risks to protect both your and our legal rights.

4. Communication with You: Sending you necessary notifications such as order updates, logistics information, and after-sales results.

5. Responding to Your Inquiries and Complaints: Resolving issues you encounter while using our services.

III. Sharing and Disclosure of Personal Information

We strictly protect your personal information and will not share or disclose it to third parties without your consent, except in the following limited circumstances:

1. For Order Delivery: We may share your name, shipping address, and contact information with logistics service providers (such as UPS, FEDEX, USPS) to complete product delivery and logistics tracking. These third parties can only use your information within the scope of their delivery services.

2. For Payment Processing: We may share necessary transaction information with payment service providers (such as American Express, Mastercard, VISA, PayPal, Klarna) to complete payment processing. These third parties will comply with relevant payment security standards to protect your information.

3. As Required by Law: We may disclose your personal information in compliance with applicable U.S. laws, regulations, judicial procedures, or government requests.

4. To Protect Legal Rights: We may disclose information within a reasonable and necessary scope to protect the legal rights of you, us, or other third parties (e.g., preventing fraud, resolving disputes).

5. With Your Explicit Consent: We may share your information with designated third parties if you provide explicit authorization.

IV. Protection and Storage of Personal Information

We use industry-standard security technologies and measures to protect your personal information from unauthorized access, use, disclosure, or alteration:

1. Data Encryption: Sensitive personal information (such as contact details, shipping address) is transmitted and stored using bank-level encryption technology to prevent information leakage.

2. Access Control: We strictly limit internal personnel's access to personal information. Only authorized personnel can access information within the necessary scope, and comprehensive access logs are maintained.

3. Security Audits: We regularly conduct security audits and vulnerability testing on our information processing systems to promptly address potential security risks.

4. Storage Duration: Your personal information will be stored for the necessary period to fulfill order processing, provide after-sales support, and comply with relevant laws and regulations. After the retention period, we will securely delete or anonymize your information.

V. Your Rights Regarding Personal Information

In accordance with relevant U.S. privacy protection laws (e.g., California Consumer Privacy Act, CCPA) and international standards, you have the following rights related to your personal information:

1. Right to Access: You have the right to request access to your personal information, including your order history, types of personal information collected, and its usage.

2. Right to Rectification: If you find that any personal information we store about you is incorrect or incomplete, you have the right to request correction.

3. Right to Deletion: Under applicable legal conditions, you have the right to request the deletion of your personal information.

4. Right to Withdraw Consent: You have the right to withdraw your consent to the use of your personal information at any time (except where otherwise provided by law). After withdrawal, we will no longer use the information, but this will not affect the processing of information based on your consent before withdrawal.

5. Right to Data Portability: Under certain conditions, you have the right to request that we provide your personal information in a machine-readable format so you can transfer it to another data controller.

If you wish to exercise any of these rights, please submit your request via our customer service email service@raymutoj.com. We will process your request within 1-2 business days and complete the verification and processing within the legally required period, providing feedback via email or phone.

VI. Use of Cookies and Similar Technologies

To enhance your browsing experience, we may use cookies and similar technologies (such as web beacons). Cookies are small text files that help us recognize your device, record your browsing preferences, and provide a personalized website experience (such as remembering your login status and saving your shopping cart).

You can reject or delete cookies by adjusting your browser settings, but this may cause some website functions to not work properly (such as saving shopping cart information).

VII. Policy Updates and Notifications

We may revise this privacy policy from time to time due to changes in laws, regulations, business adjustments, or technological updates. The revised policy will be posted prominently on our website, with the updated date noted. If the changes affect your core rights, we will notify you through email or website pop-ups.

By continuing to use our products or services, you agree to the revised privacy policy.

VIII. Other Important Notes

1. This policy applies only to personal information collected by Raymutoj and does not apply to third-party websites or services (such as logistics providers or payment institutions). When accessing such third-party services, you should comply with their respective privacy policies.

2. If you are a minor (under 18 years old), you must use our services under the supervision of a guardian, and the guardian must consent to this privacy policy. If the guardian finds that the minor’s personal information has been improperly collected, they can contact us to request deletion.

3. The interpretation and application of this policy are governed by U.S. privacy protection laws. If you have any questions or complaints regarding this policy, please contact customer service, and we will do our best to resolve the issue.