Frequently Asked Questions

Last updated: January 31, 2026
Company Name: Zhijiang Changyi Gang Trading Co., Ltd.
Address: A3772 Workstation, No. 30 Jinshi Road, Dongzhen Town, Zhijiang City, Yichang City, Hubei Province, China
Legal Representative: Yang Jing
Unified Social Credit Code: 91420583MAK59M3X6C

Raymutoj Frequently Asked Questions (FAQ)

Welcome to Raymutoj’s FAQ section. The following content covers high-frequency questions related to ordering, shipping, payment, and after-sales service. If you cannot find the answer you need, please contact us through our customer service channels.

Customer Service Contact Information:
Email: service@raymutoj.com
Phone: 19266768964

Customer Service Hours:
Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)

I. Ordering and Order Modification

Q1: Can I modify my order information after placing an order?

A: Yes. You can apply to edit or modify your order information (such as shipping address, product specifications, contact details, etc.) within 12 hours after placing the order. Please submit your modification request via customer service email or phone as soon as possible. After 12 hours, modifications will no longer be allowed.

Q2: How do I confirm that my order has been successfully submitted?

A: After your order is submitted and payment is successful, we will immediately send you an order confirmation email containing the order number, product information, payment amount, and other key details. If you don’t receive the email, please check your spam folder, or contact customer service to verify the order status.

Q3: How long will my order be held if I don’t pay immediately?

A: To ensure inventory turnover, please complete your payment within 24 hours after placing the order. Orders that are not paid for within this time frame will be automatically canceled, and you will need to place a new order.

II. Shipping and Delivery

Q1: How long will it take to ship my order after submission?

A: For in-stock orders, we typically ship within 1-2 business days (excluding weekends and U.S. public holidays). In case of high order volumes or production delays, shipping may take slightly longer, and we will notify you promptly by email.

Q2: How long will it take to receive my package after it ships?

A: The actual delivery time is typically 5-7 business days, but may be affected by factors such as shipping distance, weather conditions, and holidays. After shipment, we will send you the tracking number via email, and you can check the real-time status of your package at any time.

Q3: What should I do if the shipping address I entered is incorrect?

A: If you notice an incorrect address, please contact customer service immediately. If the order has not yet shipped, you may request an address change within the 12-hour modification window. If the order has already shipped, you will need to contact the carrier to request an address modification or redirection, and any additional shipping fees will be your responsibility. Please double-check the shipping address at the time of order to avoid delays or loss of the package.

III. Pricing and Payment

Q1: Are taxes included in the product prices?

A: Yes, all product prices on the website are final prices, which already include applicable local taxes (such as sales tax) in the U.S. There is no need to pay additional domestic taxes at checkout.

Q2: Who is responsible for customs duties, and how are they calculated?

A: Customs duties are based on the regulations of your region (outside the U.S.). If your shipping address is outside the 48 contiguous U.S. states (e.g., Alaska, Hawaii, U.S. territories, APO/FPO addresses), import duties may apply, and these fees will be borne by you. The specific amount will be determined by local customs authorities.

Q3: What payment methods do you accept? Is payment secure?

A: We accept credit card payments via American Express, Mastercard, and VISA, as well as PayPal and Klarna. In terms of payment security, we use bank-level encryption technology to protect your payment information, and we do not store your complete payment card details. All payment transactions are processed through internationally recognized payment institutions with real-time risk monitoring to ensure the safety of your funds.

Q4: What should I do if my payment fails?

A: If you encounter payment failure, please check the following:

1. Is the payment information accurate (e.g., card number, expiration date, security code)?

2. Is your payment account balance sufficient, and is your card status normal (e.g., not expired or frozen)?

3. Is the internet connection stable?
   If the issue persists, please contact customer service for assistance.

IV. Products and After-Sales Service

Q1: Do beauty/personal care and apparel products come with a warranty?

A: Yes, all Raymutoj products come with a one-year free warranty starting from the date you receive the package. During the warranty period, if a product experiences any performance issues or damage due to quality problems (not caused by human factors), you can contact customer service for free repair, part replacement, or product replacement services.

Q2: What should I do if I find defects in the product upon receiving it?

A: Please inspect the product within 14 days of receiving the package. If you find any defects, stains, or other issues, promptly send the order number, product issue description, and clear photo/video evidence to customer service. We will provide a tailored solution (e.g., return, exchange, or refund). Issues reported after 14 days will be considered as damage caused during use, and after-sales support will not be provided.

Q3: How do I request a return or exchange?

A: All return/exchange requests require written approval from Raymutoj. Please send your request via email, including the order number, product details, and reason for the request. After approval, follow the instructions provided by customer service to return the product. Please refer to our Return and Exchange Policy for more details.

V. Other Questions

Q1: What is the response time for customer service?

A: Customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). We will respond to inquiries submitted during these hours within 1-2 business days. Inquiries outside of working hours will be prioritized on the next business day.

Q2: Can I cancel an order after it has been shipped?

A: Once the order has been shipped, we cannot hold the shipment in transit. You may choose to refuse the package upon delivery, or sign for the package and contact customer service to request a return. In both cases, written approval must be obtained from us, and once the package is returned and inspected, the corresponding processing fee will be charged. Please refer to our Return and Exchange Policy for more details.